Privacy Policy

OGAMI is a product of Farawa Media/PR Village Square Ltd. (“OGAMI”, “we”, “us”). This Privacy Policy explains what information we collect when you visit ogamy.co, try OgaChat, message us on WhatsApp, or use the OGAMI client portal, and how we handle it.

1. Information We Collect

We collect different information depending on how you interact with us:

• Contact and business details: name, WhatsApp number, email, business type, and enquiry volume, submitted through the growth assessment, contact form, or account signup.
• WhatsApp conversations: messages sent to and from the OGAMI WhatsApp number, including messages exchanged with OgaChat.
• Web chat conversations: messages exchanged with OgaChat on ogamy.co or on a client’s own site, along with any name, phone number, or email volunteered during that conversation.
• Client portal accounts: email address and authentication credentials for clients who are invited to the OGAMI portal, plus the business profile information entered there (services, hours, location, FAQs, and similar).
• Billing information: subscription tier and payment status. Card details are collected and processed directly by Paystack; we do not store card numbers.
• Usage and device data: pages visited, referral source, and general device/browser information, collected through cookies and analytics as described in our Cookie Policy.

2. How We Use Your Information

• Operating OgaChat: answering enquiries, qualifying leads, and holding a conversation with your customers on your behalf.
• Setting up and running your free or paid account, including WhatsApp welcome messages and account communication.
• Giving you and your team access to your own leads, conversations, and business profile in the client portal.
• Processing payments and maintaining billing records.
• Improving OGAMI: understanding which conversations convert, where OgaChat gets it wrong, and where the product needs work.
• Responding to support requests and, where you’ve agreed to it, sending product updates.

3. How AI Processes Your Data

OgaChat is powered by Claude, Anthropic’s AI model. When a conversation is sent to OgaChat, the message content and recent conversation history are sent to Anthropic’s API to generate a reply. Under Anthropic’s commercial API terms, data submitted through the API is not used to train Anthropic’s models. Every OGAMI account includes the ability for a human operator to review conversations and take over from the AI at any time. See our Responsible AI page for more detail.

4. Who We Share Data With

We do not sell your data. We share it only with the service providers that make OGAMI work:

• Supabase: our database and authentication provider, storing leads, conversations, and portal accounts.
• Anthropic: processes conversation content to generate OgaChat’s replies.
• Meta (WhatsApp Business Platform): delivers and receives WhatsApp messages on our behalf.
• Paystack: processes subscription payments.
• Vercel: hosts the OGAMI website and application.
• n8n: runs scheduled account workflows, such as onboarding check-ins and weekly recaps.

We may also disclose information where required by law, or to protect the rights, property, or safety of OGAMI, our clients, or others.

5. Data Retention & Deletion

We keep lead, conversation, and account data for as long as your account is active, and for a reasonable period afterward to meet accounting and legal obligations. There is currently no self-serve deletion tool in the product. To request deletion or export of your data, email hello@ogamy.co and we will action it directly.

6. Your Rights

Depending on where you’re based, you may have the right to access, correct, export, or delete the personal data we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact hello@ogamy.co. We respond to every request personally.

7. International Transfers

Farawa Media/PR Village Square Ltd. is registered in Nigeria. Our service providers host infrastructure in multiple regions, which means your data may be processed outside the country you’re in. Each provider we use is a recognized, security-conscious infrastructure or AI provider operating under its own data protection commitments.

8. Security

We apply encryption in transit, access controls scoped by account and role, and signed-webhook verification on our WhatsApp integration. Full detail is on our Security page.

9. Cookies

We use essential and analytics cookies to run the site and understand how it’s used. You can manage your preferences at any time. See our Cookie Policy.

10. Changes to This Policy

We’ll update this page as OGAMI’s product and data practices evolve, and update the date at the top when we do.

11. Contact

Questions about this policy or how we handle your data: hello@ogamy.co.